Yes, we do. At the time of lodging your claim you will need to nominate DSI Panels as your preferred repairer to enable us to liaise directly with your insurance company. If you have difficulty allocating your repairs to us, let us know so we can assist with this initial claim process.

To initially lodge a claim through your own insurance, yes you will. Once nominating DSI as your preferred repairer we will handle the rest. However if you are a Third Party and the at-fault driver has lodged with their insurer, you shouldn’t need to lodge your own claim, but you will need the claim number to be able to nominate DSI as your repairer. Once you pass on the claim number to us, we can contact the other drivers’ insurance company on your behalf.

In most instances, yes you can. There are only limited insurance policies that do not permit Choice of Repairer. Be sure to check the wording of your current policy to avoid any unexpected surprises at the time of lodging a claim. As we are a recommended repairer for most insurers we can assist with any questions you may have.

Usually, no. There are some rare circumstances where two quotes will be required. If your insurer has requested you obtain another quote, let us know so we can advise you on the next steps.

Repair lengths can vary – they are dependent on the type of vehicle, severity of the impact, labour required and availability of parts. Further damage discovered during dismantling can mean extra time is needed to order parts and carry out additional repairs. We always endeavour to provide the most accurate estimated completion date at the time of drop off and will keep you informed of the repair progress. Should any unforeseen matters arise that may cause a delay, you will be notified immediately.

Regular progress updates will be sent via either SMS or email. You are welcome to contact us at any time to enquire about the status of your vehicle repairs. Once your car is ready, we will be in touch to organise a pick up date and time.

Yes… we offer a complimentary wash & vacuum on all vehicles once repairs are completed. Should you prefer a full detail (inc. buff & polish), speak to our friendly staff at the time of drop off for pricing and availability.

All works performed by DSI Panels are covered by a lifetime guarantee for as long as you own the vehicle. If this is not covered by your insurance company DSI Panels will cover this for you.